Soforplus Passenger Privacy Policy

1. Information We Collect

We collect the minimum information needed to provide ride booking and support features.

• Account data: full name, phone number, email address
• Trip data: pickup and dropoff locations, route, timestamps, fare data
• Payment data: billing details and transaction references
• Device data: app version, device identifiers, diagnostics

2. How We Use Data

We use your data to operate and improve the Soforplus Passenger service.

• To create and manage passenger accounts
• To process ride requests and payments
• To provide safety and fraud-prevention controls
• To handle customer support and issue resolution

3. Data Retention

We store trip and payment records as required for service quality, tax, accounting, and legal obligations.

4. Data Sharing

We share only required data with:

• Drivers for trip fulfillment
• Payment providers for transaction processing
• Authorities when legally required

5. Your Rights

You can request data access, correction, or deletion, subject to legal record retention requirements.

6. Contact

Questions can be sent to: [email protected]