Privacy Policy – nStudio

Last updated: 2025.08.12.

Soffy (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you use our mobile application (“App”) and related services.

By using Soffy, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information when you use the App:

1.1 Personal Information

Name
Email address
Phone number
Profile photo (optional)
Payment and billing details (if applicable)

1.2 Location Information

Real-time GPS location to enable features such as driver tracking, ride requests, and navigation.
Location history for trip records and dispute resolution.
(You can control location permissions in your device settings.)

1.3 Device Information

Device model and operating system
Unique device identifiers
IP address
App usage statistics

1.4 Usage Data

Ride details (pickup/drop-off location, date, time, fare)
Interaction with in-app features
Communication between drivers and passengers through the App

2. How We Use Your Information

We use the collected information to:

Provide and operate Soffy services
Match drivers with passengers
Facilitate payments and billing
Ensure trip safety and security
Monitor and improve App performance
Prevent fraud, abuse, and illegal activities
Comply with legal obligations

3. Sharing Your Information

We may share your information with:

Drivers/Passengers: Relevant trip details are shared between drivers and passengers for service fulfillment.
Service Providers: Third-party vendors (e.g., payment processors, analytics services, cloud hosting) to operate the App.
Authorities: When required by law, to comply with legal processes or to protect the rights and safety of our users.

We do not sell your personal information.

4. Third-Party Services

Soffy may use third-party tools, including but not limited to:

Google Maps Platform (for location services)
Payment gateways (for secure transactions)
Analytics services (to monitor usage)

These services have their own privacy policies. We encourage you to review them.

5. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

Depending on your location (e.g., EU under GDPR, California under CCPA), you may have the right to:

Access the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your data
Object to certain data processing activities
Withdraw consent for location tracking at any time (may affect service functionality)

To exercise these rights, contact us at [your email address].

7. Security

We implement reasonable measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no internet-based service can be guaranteed to be 100% secure.

8. Children’s Privacy

Soffy is not intended for children under 18. We do not knowingly collect personal data from minors. If you believe we have collected such information, contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated version within the App and updating the “Last updated” date.